Bluetooth connection may be affected by external interferences, such as; industrial wireless internet, interference in supermarkets and mobile signal interference in crowded areas. It is normal if occasional transient disconnections occur. If the issue still exists in an interference-free environment, please contact our service team.
The sound quality may be affected by the environment in which the call is being made (different locations, different mobile phones, etc.). If the problem continues after changing locations, please contact our after-sales team for a solution.
1. The call echo effect is related to the phone signal; 2. In order to enhance battery life, Air will cancel the CVC function when in a low power condition. Charging Air to an adequate level will resolve the echo problem.
1. Check the sound source; 2. Restart the headphones and re-connect Bluetooth; 3. Move to an environment with less potential internet interference; 4. Have a second person test the headphones to confirm problem.
First check to see if the headphones need to be charged, as headphones will enter a low power protection mode when the battery power is very low. If there is still a problem, please contact our service team.
For safety intention, we design only left headphone for phone call audio. When making calls in potentially unsafe environments (outdoors, during sports, driving, etc.), using only a single headphone will allow the user to hear the surrounding environment.
We have tested the Air headphones maximum stable connection distance to 10 meters in open spaces which is generally sufficient for any typical use. Also, Air’s Bluetooth Chip supports the latest 4.2 protocol which offers improved connection stability and penetration ability.
If there is no sound in the left side, but the right side has sound, double-click the left earphone, the Siri interface will open on the phone. Or if the Right side has no sound, but can still operate to pause / play the song, it may indicate a problem. Please contact the after-sales team for instructions or replacement. We are working on a fix to eliminate a very small number of units that may experience this issue.
In very rare cases, you will hear an abnormal sound when pressing on the headphone shell, which typically does not affect daily use. If this diminishes use significantly, please contact the after-sales team for replacement. We are working on a fix to eliminate a very small number of units that may experience this issue.
Turn off, restore factory settings ( press the left and right button for 6 seconds until the red light flashes twice and then release the button), when the left and right lights are lit up, double-click the right headphone to enter the pairing state.
1. The power consumption of the headphones is related to the time and manner in which they are used. 2. Air capsule supports fast charging: the first 50% of power can be achieved within 15 minutes. Using the capsule for charging will optimize use time and battery life of Air.
Air is equipped with the latest Bluetooth 4.2 module. Any Bluetooth-Smart device such as smartphones, music players, tablets and laptops are able to connect to Air. For TVs and PCs that don't support Bluetooth, you can connect Air via a Bluetooth adapter.
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